I’m having problems with the following approach:
From ‘Reclaim Your Life: A Two-Week Challenge to Help You Regain Time’ by Stuart R. Levine
Consider the way new technologies come to market. The major software and electronics companies cut down on time and costs by putting products on the market before they’ve been completely debugged. Not only does this save the consumer money in the long run; consumer feedback teaches these companies more in a month than they’d discover through years of in-house testing. Sure, some users might grumble at flaws in the early models or releases. But by now, most consumers are aware of the practice and know to wait for the updated version.
This manifesto is available from ChangeThis.
My problem is the easy conclusion about on “some users that might grumble at flaws”. These early adopters are the ones that feed the companies with worthwhile feedback. In forums online. On ‘Company-X-sucks.com-websites’. At the callcenters etc. Based on this feedback the product/service is then updated. The calculating masses wait for this moment. But the engaged few that paid the big bucks are not ‘paid’ for their effort. In my opinion, they will eventually stop being this ‘helpful’ (read: exploited). Thus: no quick fixes, no updated products, no lower prices. And hence: no critical mass to make your profit on… Just a thought.
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